Services and expertise to help you scale.

Greenplum has a range of professional services and support packages for customers in order to get them online and productive with Greenplum Database in a timely manner, ensuring maximum return on investment. Professional Services provides a JumpStart package for new customers. JumpStart is a blend of Strategic and Tactical Tasks to guide customers to an optimal Data Warehouse while producing immediate and continuous “wins” using the Greenplum Database.

Initial Hardware Configuration Services

• Configuration options predefined (backup, ETL, monitoring network connections)
• Additional nodes and alternate configurations, (e.g., console service connection) available

Strategic Architecture Solution

• ETL/ELT Strategy and Optimization
• Statistics and Query Performance and Maintenance
• Distribution / Collocation Strategy
• Partitioning Strategy
• Workload Management / Resource Queuing Optimization
• Availability Strategy and Operational Impact
• Data Backup and Recovery Approach
• ETL and/or Analytic Tool Interoperability

Tactical Architecture Consultation

• Initialize customer prod and test environments
• Optimization
• Load data and query
• Test Segment failover and recovery test
• Test Master failover and failback
• Populate draft ROLEs, RESOURCE QUEUEs
• Guide Customer Migration and Problem Debugging - Research and Support Best Practice
• Resolve residual Install-Config-Connect Tasks

Technical Account Management:

• Provide a consistent, long-term point of customer contact
• Manage deployments with Customer
• Act as escalation and coordination point for issues
• Identify and execute on which resources to bring in when
• Educate on new Greenplum Features relevant to customer environment
• Act as Customer Champion within Greenplum: bridge Installation Engineering, Platform Engineering, Sales, Training, Support, Professional Services, Engineering and Product Management.