Support for the Petabyte-Scale Database with MapReduce + SQL
Greenplum offers Standard and Enterprise tiers of service to address the production support requirements of any organization. Both levels of service provide access to Greenplum's world-class support organization and infrastructure. The support offerings include up to 24x7 coverage and response times as rapid as one hour.
All Greenplum support options include unlimited access to the Greenplum Network (GPN), Greenplum's online support portal. GPN enables users to download Greenplum software (including the full commercial product, Greenplum Database) and documentation, browse and search the Knowledge Base, and submit and track incident reports online.
Greenplum's Enterprise Support package provides the coverage and responsiveness to fully support mission critical enterprise deployments of our software. Complemented by Greenplum Database's enterprise-class availability and fault tolerance features, Enterprise Support ensures maximum uptime, and maximum results.
For further information, Contact Greenplum Support. >Self Service:
- Downloadable Compiled Binary Product Files
- Downloadable Software Update
- Product Documentation
- Knowledge Base
Enterprise Support:
24x7 Response
- 1-Hour Initial Response Time for Phone-In Severity 1 Issues
- Phone Support
- Web Support
- Email Support
- Unlimited Incidents
- Discounted System Health Check
- 3 Authorized Web Contacts
Standard Support:
12x5 Response US Business Days, 8am EST to 5pm PST- 4-Hour Initial Response Time for Severity 1 Issues
- Phone Support
- Web Support
- Email Support
- 15 Incidents Per Month
- 1 Authorized Web Contact
