Professional Services
Greenplum has a range of professional services and support packages for customers in order to get them online and productive with Greenplum Database in a timely manner, ensuring maximum return on investment. Professional Services provides a JumpStart package for new customers. JumpStart is a blend of Strategic and Tactical Tasks to guide customers to an optimal Data Warehouse while producing immediate and continuous “wins” using the Greenplum Database.
Initial Hardware Configuration Services
- Configuration options predefined (backup, ETL, monitoring network connections)
- Additional nodes and alternate configurations, (e.g., console service connection) available
Strategic Architecture Solution
- ETL/ELT Strategy and Optimization
- Statistics and Query Performance and Maintenance
- Distribution / Collocation Strategy
- Partitioning Strategy
- Workload Management / Resource Queuing Optimization
- Availability Strategy and Operational Impact
- Data Backup and Recovery Approach
- ETL and/or Analytic Tool Interoperability
Tactical Architecture Consultation
- Initialize customer prod and test environments
- Optimization
- Load data and query
- Test Segment failover and recovery test
- Test Master failover and failback
- Populate draft ROLEs, RESOURCE QUEUEs
- Guide Customer Migration and Problem Debugging - Research and Support Best Practice
- Resolve residual Install-Config-Connect Tasks
Technical Account Management:
- Provide a consistent, long-term point of customer contact
- Manage deployments with Customer
- Act as escalation and coordination point for issues
- Identify and execute on which resources to bring in when
- Educate on new Greenplum Features relevant to customer environment
- Act as Customer Champion within Greenplum: bridge Installation Engineering, Platform Engineering, Sales, Training, Support, Professional Services, Engineering and Product Management.
